It's all going on down here...

We’re looking for an experienced Client Service/Account Manager to join our award-winning team.

Closing date: Wednesday 12th August, 5pm

Epix Media is an award-winning creative studio for ambitious brands!

We work with a huge range of clients, from exciting start-ups to international household names. This is a real opportunity to play a key part in developing projects and working directly with our customers.

Based in Lincoln, our team use their creativity across web, design, video and marketing to help brands thrive. We’re a constantly growing company and are looking to build a number of our teams over the next year. We always push to improve so new opportunities are always just around the corner, and we believe in work being a fun and enjoyable place to be.

Checkout our portfolio page to see more of our work 

 

Who we’re looking for…

We’re looking for someone with 3+ years’ experience managing projects and customers. This could be in a similar studio environment as a Client Services Manager or Account Manager, or in a fast-paced environment such as events.

Experience with managing marketing-orientated projects and a “creative side” are advantageous, but not essential as we’re a tight-knit team that work closely together, and there are plenty of opportunities to learn.

 

What the job involves

This role is client-focused. You will be responsible for briefing, managing and delivering projects big and small.

This will include:

  • Proactively managing a portfolio of client work, ensuring ongoing growth and performance to agreed KPIs.
  • Taking briefs from clients and supplying quotes (this typically includes quotes across all our service areas; design, web, video, marketing and print), as well as collecting amends and changes from customers and delivering them to the team using our internal systems and processes.
  • Liaising with your portfolio of clients to keep them up to date, deliver work and regular written reports, and maintaining the relationship between the client and both you and the company.
  • Liaising directly with colleagues from across the business to ensure the smooth running of all projects and retainers.
  • Meeting and onboarding new clients.
  • Supporting a customer-centric culture
  • You will also be responsible for suggesting and advising customers on solutions to solve their marketing-related problems, as well as sourcing those solutions from the team where needed

 

Your experience:

  • Demonstrates the ability to implement and meet targets across multiple contracts.
  • Has a clear understanding of industry and market
  • Demonstrates well-developed communication, relationship management and influencing skills
  • Developed and successfully delivered against business plans
  • Experience in managing contract performance

As a small team it’s vital you have prior experience in a similar role.

We are looking for someone driven, who wants to progress and succeed alongside the business and the rest of the team.

Salary is dependent on experience.

 

Why work with us?

We’re big on ensuring we create a great environment for people to work in and want everyone to look forward to the day ahead. Here’s a flavour of how we do that:

You’ll be:

  • Ambitious, proactive and super organised
  • Able to make quick, smart decisions
  • A great communicator, team player and collaborator
  • A people person: friendly, diplomatic and inquisitive
  • Detail oriented
  • Calm under pressure
  • Commercially aware
  • Keen to learn and progress
  • Confident (but not cocky)

 

What you’ll love about this role:

You’ll love the variety. Our clients are as varied as our projects, and because we’re multidisciplined you’ll get to manage anything from marketing and video projects, to big website builds and rebrands.

You’ll love building relationships. Clients are at the centre of what we do, and you’ll get the opportunity to delight clients every day, sharing that positive feedback with the rest of the team.

You’ll love being part of a tight-knit, high-performing team and getting to work closely across all the expertise we have. We are constantly learning from and challenging one another.

 

A word from Zoe…

As the founder of Epix I have managed a large portion of our client accounts from day one. I’m now supported by James, our Marketing Manager, who looks after many of our marketing and web projects, and my co-director Will who manages our video projects. I’m excited to be hiring into this role as we look to centralise our account management and build on the strong client relationships and reputation that we’ve spent 10 years perfecting.

It’s an exciting opportunity for the right candidate to have a positive impact on a key step in our growth and join our exceptionally talented and creative team.

Got questions?

Finding the right company and role can be tough! We'd love the chance to tell you a bit more about us and answer any questions.
Feel free to check out our team page, our work and have a nosey through our social media too!

Apply now

To apply, please fill out the form below and attached your CV and cover letter.

Please no recruitment agencies. We prefer to deal directly with our candidates :)
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